Received something faulty or wrong?

Romitelli Shoes srl company takes great care over the quality of its products and customer satisfaction. That's why we will take care of your Romitelli boots as long as possible.
All of our boots are guaranteed against defects in materials and workmanship for 6 months from the date of purchase.
Warranty will not be applied in the case of boots treated with inappropriate products or showing extreme wear.

If something is faulty, incorrectly made or different from demonstration model, we will happily meet our legal obligations with repairs and, if necessary, replacement of the product.

To get repairs or replacement, customers MUST promptly send an email to

info@romitellishoes.com

explaining the issues occured and attaching pictures, so that we can immediately evaluate how to proceed.

Customers will be asked to ship back the faulty/wrong product.
Returned and / or changed goods must be accompanied by the sales receipt and all original packaging.
All returned goods must be clean
Shipping fees will be fully at customer's charge.

During the warranty period repairs/replacements are free of charge except for the exchange of a pair of boots in standard size by a pair of custom boots. In this case, customers will have to pay the price difference.

Kindly note that, to be replaced, boots must never have been used.

At the end of the warranty period Romitelli Shoes srl company will continue to provide assistance for repairs. The cost of repairs outside the warranty period will be calculated at the time we receive the boots back to our factory in Italy.

How to take care of your Romitelli boots.

To clean the boots, gently remove dirt using a soft cloth moistened with water and carefully wrung out. Once the boots are dry, apply the Romitelli cream, specific for our leathers and supplied in the box together with custom boots. 

Never dry wet boots near heat sources.